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What is the Ombudsman's Office?

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How do I make a complaint?

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What types of cases do you handle?

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Online Booking Tool

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Military Benefits Browser

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Written description of image: Benefits and services information for ill or injured military members and their families (including the families of deceased members) in one convenient location. One-stop access to individualized information about benefits, services, and programs you may be be entitled to receive.

Ombudsman Messages

Recent Reports

NEW
Canadian Rangers

NEW
Annual Report 2016-2017

Support to Bereaved Military Families

The Case For a Permanent and Independent Ombudsman Office

Cadets: An Investigation of the Support Provided to Cadets Who Suffer an Illness or Injury as a Result of a Cadet Activity

Our People, Our Security, Our Future: Defence Policy Review

Information: New on our website

The Progress Report on Recommendations explains what the department has done in response to our reports. It will be updated regularly to keep the Defence Community and Canadians informed on these important matters.

Helpful Information

NEW Canadian Rangers Tasks and Operations

info icon This information is also available in the following languages: Denesuline, Montagnais, Ojicree, Ojibway, and Inuktitut.

Check out our Helpful Information page for information on the following subjects:

  • Boards of Inquiry
  • Cadets
  • Civilian Employees
  • Mental Health
  • Military Families (NEW)
  • Military Moves and Postings
  • Rangers
  • Reservists
  • Transition to Civilian Life

Video Gallery

What if I am unhappy with a complaint I made through another mechanism?

Transcript:

At the Ombudsman’s Office, we’re here to help. We can do this in a variety of ways – by giving you information, by pointing you in the right direction or by investigating your complaint.

There are many options available to you if you feel that you have been treated unfairly – such as informal resolution, alternate dispute resolution and mediation. There are also more formal options available to you, such as the Canadian Forces Grievance Process, or the Public Service grievance and complaint processes.

It is important to note that there are timelines associated with the submission of a formal complaint.

If you call our Office before seeking help from one of these mechanisms, our intake officer will listen to your complaint and explain the options available to you, as well as relevant timelines.

So what happens if you’ve decided to go the more formal route and you’re unhappy with how that resource is handling your complaint? Say there are delays or you are not being kept in the loop?

We may be able to help.

An Ombudsman investigator can review your file to make sure that the process and policies were understood and applied fairly and may assist in ensuring the process is back on track.

If you contact us after a formal decision is complete, we do not have the power to change a decision or to act as the final authority – but we can make recommendations if we believe that you were treated unfairly within the process.

Remember, the best thing that you can do if you’re unsure about the treatment you received is to ask. Our intake officers, analysts and investigators have a wide range of knowledge about Defence and Canadian Forces issues and they are well equipped to point you in the right direction. We’re here, ready to help.

Please visit our Video Gallery for more information on subjects such as:

  • Are you being medically released from the Canadian Armed Forces?
  • Making the Transition to Civilian Life
  • How did we help the Defence Community in 2014-2015?
  • What is a Board of Inquiry?
  • What Are Compelling Circumstances?
  • What Happens When You Contact the Ombudsman's Office?
  • Who Are We?

info icon Our videos are also available in American Sign Language.

Recent Media

Official Languages

Some or all of the following material originates with an organization not subject to the Official Languages Act, and is available on this site in the language in which it was written.

Kingston Whig-Standard

February 23, 2018

Military relocation system raising concerns

CBC News

February 14, 2018

'The system is broken': Watchdog rips into endless grind of studies on veterans issues 'We know what needs to be done,' says Gary Walbourne. 'We just need to do it.'

The Hill Times

February 12, 2018

Studies on transition from military to civilian life hurting, not helping current, former members of Armed Forces

Kingston Whig-Standard

February 17, 2018

'Hope committee members, Canadians are listening'

quote left icon  The bottom line is this: we can do better for military members and their families, who have already sacrificed so much.  quote right icon

CBC News
February 7, 2018

Military ombudsman says members being released without necessary health care in place

quote left icon Gary Walbourne suggests Defence Department doesn't react well to critical reports quote right icon

 *This publication is available in French only.

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