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FAQ: Tax implications of Phoenix payroll issues

Canada Revenue Agency (CRA) is aware of the issues with the public service payroll system, Phoenix. Below you will find answers to questions many of you may have about income tax and/or government benefit and credit implications of certain situations...

Cadets: An Investigation of the Support Provided to Cadets Who Suffer an Illness or Injury as a Result of a Cadet Activity

The Office of the Department of National Defence and Canadian Forces Ombudsman was created in 1998 by Ministerial Directive to increase transparency in the Department of National Defence and the Canadian Armed Forces, as well as to ensure the fair treatment of concerns raised by Canadian Armed Forces members, Departmental employees, and their families...

Ombudsman Message - Rangers

January 24, 2017 | Message from the Ombudsman

The Canadian Rangers play a critical role in the safeguarding of Canadian sovereignty.

In his mandate letter, the Minister of National Defence, was asked to “renew Canada’s focused surveillance and control of Canadian territory and approaches, particularly our Arctic regions, and increase the size of the Canadian Rangers.”...

Ombudsman Message - Defence Policy Review

January 10, 2017 | Message from the Ombudsman

In July 2016, in response to the Minister of National Defence’s call for submissions to help inform his Defence Policy Review (DPR), my office prepared a comprehensive document to provide an independent analysis aimed at supporting the dialogue surrounding the personnel challenges facing the Canadian Armed Forces (CAF) members ...

Merry Christmas

December 22, 2016 | Message from the Ombudsman

Merry Christmas and Happy Holidays to all: members and families of the Canadian Armed Forces, and my constituents from the Department of National Defence.  My name is Gary Walbourne, and I am your Ombudsman for the remaining two years of my mandate...

Phoenix Update: Overpayment Issues

December 20, 2016 | Message from the Ombudsman


The Ombudsman’s Office has received notification that Public Services and Procurement Canada is working to address all overpayment issues to limit tax implications for 2016...

Remembrance Day

November 11, 2016 | Message from the Ombudsman

Today is not like any other day. It is a day to reflect on the sacrifices of our military; to remember those who fought and died for Canada.  

We think about the parents who had a last embrace with their sons and daughters before sending them off to the unknown...

Ombudsman Recognizes Four Extraordinary Members of Canada’s Defence Community with the Liz Hoffman Memorial Commendation

October 27, 2016 | Message from the Ombudsman

On October 27, 2016, in a ceremony in Ottawa, I presented the Liz Hoffman Memorial Commendation to four dedicated members of the Defence community. The Liz Hoffman Memorial Commendation recognizes individuals and groups who have gone the extra mile and exceeded expectations in helping their colleagues...

Opening Remarks at the House of Commons Standing Committee—National Defence (NDDN)

October 25, 2016

Thank You Mr. Chair and Good Morning to All.

I am grateful for the opportunity to speak to you about my work as National Defence and Canadian Armed Forces Ombudsman. I propose to briefly review what my office has been doing lately, some major projects we are working on, and the critical focus we are placing on the problems faced by members of the military when they transition to civilian life. I will then of course be happy to answer any questions you may have...

Ombudsman Invites Members of Canada’s Defence Community to the Annual Liz Hoffman commendations ceremony

October 24, 2016 | Message from the Ombudsman

Members of Canada’s Defence community are invited to the Ombudsman’s 15th annual commendations ceremony in Ottawa. I will be presenting four extraordinary individuals with the Liz Hoffman Memorial Commendation...

Opening Remarks: House of Commons – Standing Committee on Veterans Affairs

It is my understanding that this committee has taken great interest in my two recent reports (Determining Service Attribution for Medically Releasing Members and Simplifying the Service Delivery Model for Medically Releasing Members) containing recommendations to the Minister of National Defence and has invited me here today to speak to them. Our military personnel from across the country have voiced concerns over a number of critical issues related to their service from recruitment to retirement...

Message from the Ombudsman: Ombudsman Launches Live Chat to better serve constituents

I am pleased to announce to all members of Canada's Defence community and visitors to our website that we now have a new, convenient way for you to communicate with our office.

Today we are releasing the first phase of our new Live Chat communication tool. With Live Chat, you will have immediate and easy access to a bilingual intake officer who will be available to help you...

Simplifying the Service Delivery Model for Medically Releasing Members of the Canadian Armed Forces

The Government of Canada has made a commitment to provide care for current and former ill and injured Canadian Armed Forces members. Through a variety of services, benefits, and programs, two federal departments have primary responsibility for fulfilling this commitment: the Department of National Defence and Veterans Affairs Canada..

Joint Transition Project: Closing the Seam

There is a well-documented need to ensure that the transition process for medically-releasing Canadian Armed Forces (CAF) members is as seamless as possible. To that end, in June 2014, we, as National Defence and Canadian Forces Ombudsman and Veterans Ombudsman, partnered on a joint project, leveraging both of our mandates to review the entire transition process, from the time the member is injured to after being release from the CA...

Opening Remarks: Senate Committee – National Security and Defence

Thank you Mr. Chair and Good Morning to All,

As most of you know, my mandate as Canadian Armed Forces and National Defence Ombudsman is to investigate complaints and serve as a neutral third party on matters related to the Department and the Canadian Armed Forces. My mandate is to act independently of the chain of command, both military and civilian, reporting directly to the Minister of National Defence...

Message from the Ombudsman: Determining Service Attribution for medically releasing members

As you would expect, the Canadian Armed Forces (CAF) maintains a high level of health and fitness requirements for individuals who serve in the nation’s military. With this in mind, some 1,500 members are medically released from the CAF each year. Approximately 600 of those members have illnesses or injuries directly related to their military service...

Statement from the Ombudsman on the VCDS update on recommendations regarding the Valcartier Grenade Incident in 1974

On 28 July 2015 I released a report into the treatment of Army Cadets affected by a deadly grenade explosion which occurred at a Cadet Summer Camp on Canadian Armed Forces Base Valcartier, Quebec in July 1974. The report focused on the treatment of those cadets affected by the deadly explosion which killed six and injured dozens. I made two recommendations...

Ombudsman Releases a Third Report on Canada’s Primary Reserve Force

Message from the Ombudsman
June 14, 2016

Part-Time Soldiers with Full-Time Injuries:
A Systemic Review of Canada's Primary Reserve Force and Operational Stress Injuries

Since 2002, this Office has been tracking and reporting on the issues of operational stress injuries and the adequacy of the health care provided to members of the Canadian Armed Forces.

Because different rules apply, we have also focussed our attention on the same issues as they relate to Canada’s Reserve Force. Today, we are releasing the last of a series of three reports.

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