Submit a Complaint

If you are a member of the Defence community and you feel you have been treated unfairly, or would like information about how to resolve a problem, the Ombudsman's Office is here to help.

The Office of the Ombudsman serves as an office of last resort. Members of the Defence community must first use existing internal review mechanisms (e.g., the Canadian Forces grievance process, the public service grievance and complaints process, etc.) before the office can initiate a review or begin an investigation. 

For more information on your right to file a complaint, please see the Ombudsman mandate.

Members of the Defence community can submit a complaint to the office:


For prompt submission with fast response, complete our new secure online complaint form to communicate directly with the Office of the Ombudsman.

Once you have completed and submitted the online form, a confirmation number will appear. Please keep this number and a printed copy of the completed form in your personal records.

Online Booking Tool

To make the experience as easy as possible, the online booking system is accessible in both official languages either from a desktop or a mobile device. It is also compatible with common Web browsers including: Chrome, Firefox, Safari, and Internet Explorer.

Click on the following link to book a telephone appointment with a member of the team:

Online Booking Tool

By Phone

Toll-free at 1-888-828-3626, from 8:00 a.m. to 5:00 p.m. (Eastern time), Monday to Friday.

By Mail

Print out the complaint form and mail it to us at:

Office of the Ombudsman
Department of National Defence and the Canadian Forces
100 Metcalfe Street, 12th floor
Ottawa, ON
K1P 5M1

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