2012-2013 Annual Report

Table of Contents

• Contact Us
   
• Letter to the Minister
   
• Ombudsman’s Message
   
• An Office that Can Help
   
• The Year in Review: 2012-2013
   
  • Individual Cases
     
  • Special Reports
     
  • Ongoing Issues
     
  • Broader Investigations
     
  • Corporate Priorities and Initiatives
     
• Outreach
   
• Ombudsman’s Advisory Committee
   
• Liz Hoffman Memorial Commendation for Complaint Resolution
   
• Appendix I - Disposition of Cases (2012-2013)
   
• Appendix II - Financial Report