Statistics

2014-2015 

Top Seven Complaints

ComplaintNumber
Benefits 413
Release 205
Medical 153
Request for Information 106
Harassment 97
Posting 94
Not Within Mandate 86

 

New Complaints by Constituent Group

CategoryPercent
Regular Force 44%
Former Military Member 25%
Reserve Force 10%
Family Member 7%
Civilian Employee 5%

 

New Complaints by Region

RegionNumber
Atlantic Region (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island) 308
Ontario 476
Northern Region (Northwest Territories, Nunavut, Yukon) 4
Prairies (Manitoba, Saskatchewan) 70
Quebec 280
Western Region (Alberta, British Columbia) 260
Outside Canada 15
Unknown/ Not Available/ Not Applicable 23
Total 1,436

 

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2013-2014 

Top Seven Complaints

ComplaintNumber
Benefits 490
Release 214
Medical 128
Posting 77
Harassment 77
Redress of Grievance 71
Recruiting 69

 

  1. Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
     
  2. Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
     
  3. Medical issues: including inadequate medical treatment and/or follow-up care. 
     
  4. Military postings: including the denial of compassionate and cost-contingency posting requests. 
     
  5. Harassment: including abuse of authority.
     
  6. Redress of Grievance: including delays and the unfair denial of financial compensation. 
     
  7. Recruiting: including the unfair rejection of applications and delays in the recruiting process. 
      

New Complaints by Constituent Group

CategoryNumber
Regular Force 619
Former Military Member 377
Reserve Force 177
Family Member 115
Civilian Employee 60

 

New Complaints by Region

RegionNumber
Atlantic Region (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island) 248
Ontario 515
Northern Region (Northwest Territories, Nunavut, Yukon) 22
Prairies (Manitoba, Saskatchewan) 58
Quebec 276
Western Region (Alberta, British Columbia) 301
Outside Canada 22
Unknown/ Not Available/ Not Applicable 65
Total 1,507

 

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2012-2013

Top Seven Complaints

ComplaintNumber
Benefits 471
Release 221
Medical 116
Posting 86
Recruiting 84
Harassment 78
Redress of Grievance 61

 

  1. Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
     
  2. Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
     
  3. Medical issues: including inadequate medical treatment and/or follow-up care. 
     
  4. Military postings: including the denial of compassionate and cost-contingency posting requests. 
     
  5. Recruiting: including the unfair rejection of applications and delays in the recruiting process. 
     
  6. Harassment: including abuse of authority.
     
  7. Redress of Grievance: including delays and the unfair denial of financial compensation. 

     

New Complaints by Constituent Group

CategoryNumber
Regular Force 655
Reserve Force 193
Family Member 99
Civilian Employee 76

 

New Complaints by Region

RegionNumber
Atlantic Region (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island) 155
Ontario 852
Northern Region (Northwest Territories, Nunavut, Yukon) 2
Prairies (Manitoba, Saskatchewan) 50
Quebec 204
Western Region (Alberta, British Columbia) 223
Outside Canada 15
Unknown/ Not Available/ Not Applicable 38
Total 1,539

 

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2011-2012

Top Seven Complaints

ComplaintNumber
Benefits 351
Release 154
Medical 105
Recruiting 99
Redress of Grievance 80
Posting 66
Harassment 65

 

  1. Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
     
  2. Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
     
  3. Medical issues: including inadequate medical treatment and/or follow-up care.
     
  4. Recruiting: including the unfair rejection of applications and delays in the recruiting process.
     
  5. Military postings: including the denial of compassionate and cost-contingency posting requests.
     
  6. Redress of Grievance: including delays and the unfair denial of financial compensation. 
     
  7. Harassment: including abuse of authority.
     

New Complaints by Category

CategoryNumber
Regular Force 579
Former Military 312
Reserve Force 126
Family Member 115
Civilian Employee 95
Regular Force Applicant 39
Former Civilian Employee 9
Reserve Force Applicant 8
Cadet CIC 6
Cadet 2
Non-Public Fun Employee 4
Non-Constitutent 57
Anonymous 53
Own Motion 7
Total 1,412

 

New Complaints by Region

RegionNumber
Atlantic Region 225
Quebec 209
Ontario 536
Northern Region 3
Prairies 52
Western Region 230
Outside Canada 23
Unknown 134
Total 1,412

 

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2010-2011

Top Seven Complaints

ComplaintNumber
Benefits 444
Release 137
Medical 102
Recruiting 88
Posting 73
Redress of Grievance 73
Harassment 59

 

  1. Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
     
  2. Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
     
  3. Medical issues: including inadequate medical treatment and/or follow-up care.
     
  4. Recruiting: including the unfair rejection of applications and delays in the recruiting process.
     
  5. Military postings: including the denial of compassionate and cost-contingency posting requests.
     
  6. Redress of Grievance: including delays and the unfair denial of financial compensation. 
     
  7. Harassment: including abuse of authority.
     

New Complaints by Category

CategoryNumber
Regular Force 574
Former Military 270
Reserve Force 174
Family Member 144
Civilian Employee 79
Regular Force Applicant 30
Former Civilian Employee 15
Cadet CIC 11
Cadet 2
Reserve Force Applicant 8
Non-Public Fun Employee 6
Anonymous 70
Non-Constituent 71
Total 1,454

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2009-2010

Top Five Complaints (2009-2010)

ComplaintNumber
Benefits 352
Release 122
Recruiting 72
Medical 61
Redress of Grievance 57

 

  1. Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error.
     
  2. Release: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
     
  3. Recruiting: including complaints related to the unfair rejection of applications and delays in the recruiting process.
     
  4. Medical: including complaints related to inadequate medical treatment and/or follow-up care.
     
  5. Redress of grievance: including complaints related to the unfair denial of financial compensation.

 

New Complaints by Category

CategoryNumber
Regular Force 478
Former Military 263
Reserve Force 165
Family Member 109
Civilian Employee 61
Regular Force Applicant 30
Former Civilian Employee 18
Cadet 11
Reserve Force Applicant 8
Non-Public Fun Employee 7
Anonymous 7
Non-Constituent 46
Total 1,203

 

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2008-2009

Top Five Complaints (2008-2009)

ComplaintNumber
Benefits 316
Release 133
Medical 63
Harassment 55
Posting 50

 

The most common types of complaints received by the Office of the Ombudsman in 2008-2009 are as follows:

  1. Benefits: This category includes complaints concerning the denial of benefits, the forced repayment of monies by members due to an administrative error, and problems related to pension benefits.
     
  2. Release: This category includes complaints by members who feel they were being unjustly released, whose voluntary release requests were delayed, and where members were contesting the assessment of their medical condition.
     
  3. Medical: This category includes complaints related to the treatment of people who believe they were exposed to hazardous substances in the workplace or on deployment, complaints related to inadequate medical treatment and/or follow-up care, and complaints from military personnel and their family members related to operational stress injuries.
     
  4. Harassment: This category includes complaints involving the abuse of power, improper procedures, and delays with the complaint process.
     
  5. Postings: This category includes complaints related to the denial of compassionate or cost contingency posting requests and/or an unreasonable delay in responding to these requests.

 

New Complaints by Category (2008-2009)

CategoryNumber
Regular Force 449
Former Military 238
Reserve Force 128
Family Member 83
Civilian Employee 47
Regular Force Applicant 20
Former Civilian Employee 17
Cadet 11
Reserve Force Applicant 4
Non-Public Fun Employee 4
Anonymous 4
Other 76
Total 1,081

 

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2007-2008

Top Five Complaints (2007-2008)

ComplaintNumber
Benefits 430
Release 186
Medical 96
Recruiting 95
Harassment 78

 

The most common types of complaints received by the Office of the Ombudsman in 2007-2008 are as follows:

  1. Benefits: This category includes complaints concerning the denial of benefits, the forced repayment of monies by members due to an administrative error, and problems related to pension benefits.
     
  2. Release: This category includes complaints by members who feel they were being unjustly released, whose voluntary release requests were delayed, and where members were contesting the assessment of their medical condition.
     
  3. Medical: This category includes complaints related to the treatment of people who believe they were exposed to hazardous substances in the workplace or on deployment, complaints related to inadequate medical treatment and/or follow-up care, and complaints from military personnel and their family members related to operational stress injuries.
     
  4. Recruiting: including complaints related to the unfair rejection of applications; the rigid application of the medical conditions for enrolment; and delays with the recruiting process.
     
  5. Harassment: including complaints involving the abuse of power; improper procedures; and delays with the complaint process.

New Complaints by Category (2007-2008)

CategoryNumber
Regular Force 559
Former Military Member 322
Reserve Force 181
Family Member 92
Civilian Employee 42
Regular Force Applicant 35
Reserve Force Applicant 12
Former Civilian Employee 12
Cadet Instructor Cadre 0
Anonymous 10
Cadet 7
Non-public Fund Employee 1
Other 65
Total 1,338

 

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