Statistics

2018-2019
2018-2019

 

Top Seven Categories of New Cases

Benefits: 410

Release: 181

Posting: 90

Harassment: 106

Medical: 162

Recruiting: 118

Not Within Mandate: 136

1.Benefits: including the denial of benefits and the obligatory repayment of monies by members due to an administrative error. 

2.Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.

3.Medical issues: including inadequate medical treatment and/or follow-up care. 

4.Military postings: including the denial of compassionate and cost-contingency posting requests. 

5.Harassment: including abuse of authority.

6.Recruiting: including the unfair rejection of applications and delays in the recruiting process.

7.Not Within Manate: Not within mandate refers to cases that are outside of our authority to investigate. 

 

New Cases by Constituent Groups

Regular Force: 660

Former Military Member: 369

Reserve Force: 149

Family Member: 61

Civilian Employee: 81

Applicants to the Regular Force: 67

Non-Constituents: 67

In total, the Office handled 1,932 cases and closed 1,732 cases (this includes new cases, cases re-opened and cases carried over from previous fiscal years).

 

New Cases by Region

Atlantic Region: 259

Northern Region: 8

Ontario: 512

Prairies: 62

Quebec: 253

Western Region: 311

Unknown/Not Available/Not Applicable: 151

Total: 1,553

2017-2018
2017-2018

 

Top 7 Categories of New Cases

Benefits: 450

Release: 234

Civilian Complaints: 160

Harassment: 106

Medical: 117

Recruiting: 99

Not Within Mandate: 179

1.Benefits: including the denial of benefits and the obligatory repayment of monies by members due to an administrative error. 

2.Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.

3.Medical issues: including inadequate medical treatment and/or follow-up care. 

4.Military postings: including the denial of compassionate and cost-contingency posting requests. 

5.Harassment: including abuse of authority.

6.Redress of Grievance: including delays and the unfair denial of financial compensation. 

7.Recruiting: including the unfair rejection of applications and delays in the recruiting process. 

 

New Cases by Top 5 Constituent Groups

Regular Force: 603

Former Military Member: 470

Reserve Force: 132

Family Member: 105

Civilian Employee: 131

In total, the Office handled 2,058 cases and closed 1,898 cases (this includes new cases, cases re-opened and cases carried over from previous fiscal years).

 

New Cases by Region

Atlantic Region: 296

Northern Region: 5

Ontario: 564

Prairies: 72

Quebec: 271

Western Region: 320

Outside Canada: 37

Unknown/Not Available: 88

Total: 1,650

2016-2017
2016-2017

 

Top 7 Categories of New Cases

Benefits: 706

Release: 245

Request for Information: 160

Medical: 152

Harassment: 143

Posting: 94

Not Within Mandate: 119

 

1.Benefits: including the denial of benefits and the obligatory repayment of monies by members due to an administrative error. 

2.Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.

3.Medical issues: including inadequate medical treatment and/or follow-up care. 

4.Military postings: including the denial of compassionate and cost-contingency posting requests. 

5.Harassment: including abuse of authority.

6.Redress of Grievance: including delays and the unfair denial of financial compensation. 

7.Recruiting: including the unfair rejection of applications and delays in the recruiting process. 

 

New Cases by Top 5 Constituent Groups

Regular Force: 687, 37%

Former Military Member: 496, 27%

Reserve Force: 169, 9%

Family Member: 101, 5%

Civilian Employee: 223, 12%

In total, the Office handled 2,400 cases and closed 2,166 cases (this includes new cases, cases re-opened and cases carried over from previous fiscal years).

 

New Cases by Region

Atlantic Region: 320

Northern Region: 14

Ontario: 646

Prairies: 106

Quebec: 301

Western Region: 410

Outside Canada: 25

Unknown/Not Available: 43

Total: 1,865

2015-2016
2015-2016

 Top 7 Categories of New Cases

Benefits: 560 

Release: 219

Request for Information: 164 

Medical: 156 

Harassment: 149 

Not Within Mandate: 149

Posting: 99

 

1.Benefits: including the denial of benefits and the obligatory repayment of monies by members due to an administrative error. 

2.Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.

3.Medical issues: including inadequate medical treatment and/or follow-up care. 

4.Military postings: including the denial of compassionate and cost-contingency posting requests. 

5.Harassment: including abuse of authority.

6.Redress of Grievance: including delays and the unfair denial of financial compensation. 

7.Recruiting: including the unfair rejection of applications and delays in the recruiting process. 

 

New Cases by Top 5 Constituent Groups

Regular Force - 722, 40%

Former Military Member - 471, 26%

Reserve Force - 193, 11%

Family Member - 144, 8%

Civilian Employee - 90, 5%

In total, the Office handled 2,244 cases and closed 1,913 cases(this includes new cases, cases re-opened and cases carried over from previous fiscal years).

 

New Cases by Region

Atlantic Region: 141

Northern Region: 2

Ontario: 1077

Prairies: 37

Québec: 138

Western Region: 167

Outside Canada: 11

Unknown: 218

Total: 1791

2014-2015
2014-205

Top Seven Complaints

Benefits 413

Release 205

Medical 153

Request for Information 106

Harassment 97

Posting 94

Not Within Mandate 86

 

1.Benefits: including the denial of benefits and the obligatory repayment of monies by members due to an administrative error. 

2.Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.

3.Medical issues: including inadequate medical treatment and/or follow-up care. 

4.Military postings: including the denial of compassionate and cost-contingency posting requests. 

5.Harassment: including abuse of authority.

6.Redress of Grievance: including delays and the unfair denial of financial compensation. 

7.Reqest for Information

 

New Complaints by Constituent Group

Regular Force 44%

Former Military Member 25%

Reserve Force 10%

Family Member 7%

Civilian Employee 5%

 

New Complaints by Region

Atlantic Region (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island) 308

Ontario 476

Northern Region (Northwest Territories, Nunavut, Yukon) 4

Prairies (Manitoba, Saskatchewan) 70

Quebec 280

Western Region (Alberta, British Columbia) 260

Outside Canada 15

Unknown/ Not Available/ Not Applicable 23

Total 1,436

2013-2014
2013-2014

 

Top Seven Complaints

Benefits 490

Release 214

Medical 128

Posting 77

Harassment 77

Redress of Grievance 71

Recruiting 69

 

  • Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
  • Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
  • Medical issues: including inadequate medical treatment and/or follow-up care.
  • Military postings: including the denial of compassionate and cost-contingency posting requests.
  • Harassment: including abuse of authority.
  • Redress of Grievance: including delays and the unfair denial of financial compensation.
  • Recruiting: including the unfair rejection of applications and delays in the recruiting process.

 

New Complaints by Constituent Group

Regular Force 619

Former Military Member 377

Reserve Force 177

Family Member 115

Civilian Employee 60

 

New Complaints by Region

Atlantic Region (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island) 248

Ontario 515

Northern Region (Northwest Territories, Nunavut, Yukon) 22

Prairies (Manitoba, Saskatchewan) 58

Quebec 276

Western Region (Alberta, British Columbia) 301

Outside Canada 22

Unknown/ Not Available/ Not Applicable 65

Total 1,507

2012-2013
2012-2013

 

Top Seven Complaints

Benefits 471

Release 221

Medical 116

Posting 86

Recruiting 84

Harassment 78

Redress of Grievance 61

 

  • Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
  • Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
  • Medical issues: including inadequate medical treatment and/or follow-up care.
  • Military postings: including the denial of compassionate and cost-contingency posting requests.
  • Recruiting: including the unfair rejection of applications and delays in the recruiting process.
  • Harassment: including abuse of authority.
  • Redress of Grievance: including delays and the unfair denial of financial compensation.

 

New Complaints by Constituent Group

Regular Force 655

Reserve Force 193

Family Member 99

Civilian Employee 76

 

New Complaints by Region

Atlantic Region (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island) 155

Ontario 852

Northern Region (Northwest Territories, Nunavut, Yukon) 2

Prairies (Manitoba, Saskatchewan) 50

Quebec 204

Western Region (Alberta, British Columbia) 223

Outside Canada 15

Unknown/ Not Available/ Not Applicable 38

Total 1,539

2011-2012
2011-2012

 

Top Seven Complaints

Benefits 351

Release 154

Medical 105

Recruiting 99

Redress of Grievance 80

Posting 66

Harassment 65

 

  • Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
  • Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
  • Medical issues: including inadequate medical treatment and/or follow-up care.
  • Recruiting: including the unfair rejection of applications and delays in the recruiting process.
  • Military postings: including the denial of compassionate and cost-contingency posting requests.
  • Redress of Grievance: including delays and the unfair denial of financial compensation.
  • Harassment: including abuse of authority.

 

New Complaints by Category

Regular Force 579

Former Military 312

Reserve Force 126

Family Member 115

Civilian Employee 95

Regular Force Applicant 39

Former Civilian Employee 9

Reserve Force Applicant 8

Cadet CIC 6

Cadet 2

Non-Public Fun Employee 4

Non-Constitutent 57

Anonymous 53

Own Motion 7

Total 1,412

 

New Complaints by Region

Atlantic Region 225

Quebec 209

Ontario 536

Northern Region 3

Prairies 52

Western Region 230

Outside Canada 23

Unknown 134

Total 1,412

2010-2011
2010-2011

 

Top Seven Complaints

Benefits 444

Release 137

Medical 102

Recruiting 88

Posting 73

Redress of Grievance 73

Harassment 59

 

  • Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error. 
  • Release from military service: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
  • Medical issues: including inadequate medical treatment and/or follow-up care.
  • Recruiting: including the unfair rejection of applications and delays in the recruiting process.
  • Military postings: including the denial of compassionate and cost-contingency posting requests.
  • Redress of Grievance: including delays and the unfair denial of financial compensation.
  • Harassment: including abuse of authority.

 

New Complaints by Category

Regular Force 574

Former Military 270

Reserve Force 174

Family Member 144

Civilian Employee 79

Regular Force Applicant 30

Former Civilian Employee 15

Cadet CIC 11

Cadet 2

Reserve Force Applicant 8

Non-Public Fun Employee 6

Anonymous 70

Non-Constituent 71

Total 1,454

2009-2010
2009-2010

 

Top Five Complaints (2009-2010)

Benefits 352

Release 122

Recruiting 72

Medical 61

Redress of Grievance 57

 

  • Benefits: including the denial of benefits and the forced repayment of monies by members due to an administrative error.
  • Release: including members who felt they were being unjustly released and those whose voluntary release requests were delayed.
  • Recruiting: including complaints related to the unfair rejection of applications and delays in the recruiting process.
  • Medical: including complaints related to inadequate medical treatment and/or follow-up care.
  • Redress of grievance: including complaints related to the unfair denial of financial compensation.

 

New Complaints by Category

Regular Force 478

Former Military 263

Reserve Force 165

Family Member 109

Civilian Employee 61

Regular Force Applicant 30

Former Civilian Employee 18

Cadet 11

Reserve Force Applicant 8

Non-Public Fun Employee 7

Anonymous 7

Non-Constituent 46

Total 1,203

2008-2009
2008-2009

 

Top Five Complaints (2008-2009)

Benefits 316

Release 133

Medical 63

Harassment 55

Posting 50

 

The most common types of complaints received by the Office of the Ombudsman in 2008-2009 are as follows:

  • Benefits: This category includes complaints concerning the denial of benefits, the forced repayment of monies by members due to an administrative error, and problems related to pension benefits.
  • Release: This category includes complaints by members who feel they were being unjustly released, whose voluntary release requests were delayed, and where members were contesting the assessment of their medical condition.
  • Medical: This category includes complaints related to the treatment of people who believe they were exposed to hazardous substances in the workplace or on deployment, complaints related to inadequate medical treatment and/or follow-up care, and complaints from military personnel and their family members related to operational stress injuries.
  • Harassment: This category includes complaints involving the abuse of power, improper procedures, and delays with the complaint process.
  • Postings: This category includes complaints related to the denial of compassionate or cost contingency posting requests and/or an unreasonable delay in responding to these requests.

 

New Complaints by Category (2008-2009)

Regular Force 449

Former Military 238

Reserve Force 128

Family Member 83

Civilian Employee 47

Regular Force Applicant 20

Former Civilian Employee 17

Cadet 11

Reserve Force Applicant 4

Non-Public Fun Employee 4

Anonymous 4

Other 76

Total 1,081

2007-2008
2007-2008

 

Top Five Complaints (2007-2008)

Benefits 430

Release 186

Medical 96

Recruiting 95

Harassment 78

 

The most common types of complaints received by the Office of the Ombudsman in 2007-2008 are as follows:

  • Benefits: This category includes complaints concerning the denial of benefits, the forced repayment of monies by members due to an administrative error, and problems related to pension benefits.
  • Release: This category includes complaints by members who feel they were being unjustly released, whose voluntary release requests were delayed, and where members were contesting the assessment of their medical condition.
  • Medical: This category includes complaints related to the treatment of people who believe they were exposed to hazardous substances in the workplace or on deployment, complaints related to inadequate medical treatment and/or follow-up care, and complaints from military personnel and their family members related to operational stress injuries.
  • Recruiting: including complaints related to the unfair rejection of applications; the rigid application of the medical conditions for enrolment; and delays with the recruiting process.
  • Harassment: including complaints involving the abuse of power; improper procedures; and delays with the complaint process.

 

New Complaints by Category (2007-2008)

Regular Force 559

Former Military Member 322

Reserve Force 181

Family Member 92

Civilian Employee 42

Regular Force Applicant 35

Reserve Force Applicant 12

Former Civilian Employee 12

Cadet Instructor Cadre 0

Anonymous 10

Cadet 7

Non-public Fund Employee 1

Other 65

Total 1,338

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