Social Media Terms of Use

The Office of the Ombudsman for the Department of National Defence and the Canadian Forces uses social media as one way to communicate with our constituents and the public. We welcome comments, feedback and ideas on issues that are important to members of the Defence Community and their families. We look forward to sharing information with you but always encourage visits to our Web site for more detailed information.
 

The use of social media by the Office of the Ombudsman for the Department of National Defence and the Canadian Forces is intended to encourage interaction between the users of these platforms. However, the Office does not verify or confirm the accuracy of user comments, and does not endorse any of the views in comments posted by users. Comments that violate this policy may result in the Office editing or deleting the comment and blocking the user in question to prevent further inappropriate comments.
 

Any comments that are submitted to the Office of the Ombudsman for the Department of National Defence and the Canadian Forces may be reproduced by the Office in subsequent publications.
 

The following are quick links to each of the sections within the Ombudsman Social Media Terms of Use:
 

 


Availability

We will update and monitor our social media accounts during regular office hours, Monday to Friday from 8 a.m. and 4 p.m. (EST/EDT).
 

The number of posts will vary, depending on the number of relevant material published each day. During some periods, we may post more or less frequently than average.
 

The Office of the Ombudsman’s social media accounts may be subject to downtime that is out of our control because these tools are managed by a third party. We accept no responsibility for lack of service due to social media properties downtime.
 

Content

The goal of the Office of the Ombudsman’s social media accounts is to share with the Defence community the latest information on our services and activities. Content includes (but is not limited to):
 

  • Links to news releases, messages from the Ombudsman, and reports and other Ombudsman’s office material available to the public.
     
  • Links to relevant information produced and published elsewhere (i.e., by the Department of National Defence or the Canadian Forces, other ombudsmen or oversight organizations, news organizations and others). This can include website posts, videos, blog posts, and retweets from other Twitter users.
     
  • Interesting facts, quotes, videos or observations related to the Defence community.
     
  • Topical questions related to Defence issues that are meant to provoke discussion. 
     
  • Video messages and education pieces.
     

Commenting Policy – What Is and Is Not Acceptable?

Disagreements and constructive arguments are welcome as part of discussions and commentary. We read all posts and comments, and make sure that emerging issues and helpful suggestions are passed on to the right people in the Office. All messages and posts are handled separately, and we will respond whenever it seems the proper thing to do. Unfortunately, we cannot reply separately to every comment.
 

We expect that conversation will follow the general rules of respectful civil discourse. You are fully responsible for everything that you submit in your comments, and all posted comments are in the public domain. Please keep your submissions relevant.
 

The Office will not tolerate comments that are offensive to an individual or an organization, rude in tone, or abusive. We do not discriminate against any views but we reserve the right to edit or remove any comments:
 

  • that are contrary to the principles of the Canadian Charter of Rights and Freedoms;
     
  • that are racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening;
     
  • that infringe copyright or other intellectual property rights;
     
  • that are serious, unproven, unsupported, or inaccurate accusations against individuals or organizations;
     
  • that are abusive, aggressive, coarse, explicit, vulgar, violent, obscene or pornographic;
     
  • that are personal attacks and/or defamatory;
     
  • that encourage or suggest illegal activity;
     
  • that infringe on an individual's privacy;
     
  • in which the sender is not the author (nor the copyright holder if applicable);
     
  • that are solicitations, advertisements, or endorsements of any financial, commercial or non-governmental agency (similarly, we do not allow attempts to defame or defraud any financial, commercial or non-governmental agency);
     
  • that are announcements from labour or political organizations;
     
  • that are offensive to an individual or an organization, rude in tone or abusive;
     
  • that are written in a language other than English or French;
     
  • that are not sent by the author and/or are sent by anonymous or robot accounts;
     
  • that are repetitive posts and pasted by multiple users;
     
  • that are unintelligible or irrelevant;
     
  • that are posted using all CAPS (it is difficult to read and is interpreted as yelling);
     
  • that are too far off-topic and
     
  • that the forum moderators feel will not add to the normal flow of debate.
     

Be respectful and make sure your comments are relevant to the section where they are posted. Anyone acting contrary to these rules may be temporarily or permanently excluded from the dialogue spaces on this site.
 

We encourage your participation and look forward to an active exchange of ideas.
 

Links to Other Web Sites

Links to Web sites not under the control of the Government of Canada are provided for the convenience of users. We are not responsible for the accuracy or reliability of the content of other sites. We do not offer any guarantee in that regard. We are not responsible for the information found through these links, nor do we endorse the sites or their content.
 

Complaints & Personal Issues

If you are a member of the Defence community and you feel you have been treated unfairly, or would like information about how to resolve a problem, we are here to help.
 

The Office of the Ombudsman does not process complaints via social media sites. To submit a complaint, please use one of the following methods:
 

Tweets or comments addressed to the Ombudsman’s office that contain comments upon the work or professional duties of individual employees will not be acknowledged.
 

Official Languages

The Ombudsman’s office respects the Official Languages Act and will engage in social media in both French and English. However, some retweets will only be delivered in the language of the original author. Please follow or view the appropriate Ombudsman’s office account for the language you prefer:
 

Twitter:

  • @DNDCF_Ombudsman (English)
  • @Ombudsman_MDNFC (French)

 

YouTube:

  • Department of National Defence and Canadian Forces Ombudsman
  • Ombudsman de la Défense nationale et des Forces canadiennes
     

We encourage users to contribute in the official language of their choice.
 

Please note that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and these sources are only available in the language in which they are written.
 

Privacy

The Ombudsman’s office will protect confidential information pursuant to the Access to Information Act and Privacy Act.
 

Users participate at their own risk, taking personal responsibility for their comments, username and any information provided. To protect their own privacy and the privacy of others, we recommend that users do not include personal information such as a phone number, e-mail address, contact information, home town, etc., in their replies or posts.
 

Personal information that you provide to the Ombudsman’s office via social media account(s) is collected to capture conversations (e.g. questions and answers, comments, “likes,” retweets) between you and the Ombudsman’s office. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. The personal information is included in Personal Information Bank Public Communications (PSU 914).
 

Additionally, users are reminded that their participation in social media is subject to each service provider’s terms of use.
 

Accessibility

Where possible, the Office of the Ombudsman’s social media posts will include links to web content that is accessible. As third party service providers, social media sites are not bound by Government of Canada policies for web accessibility. The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms.
 

A more accessible version of Twitter is located at http://www.accessibletwitter.com.
  

Use of Social Media by Employees of the Office

Some employees of the Office of Ombudsman for the Department of National Defence and the Canadian Forces use social media outside of work hours and in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with the Office, the conduct of employees using social media in their personal capacity does not represent the official position of the Office. The conduct of these employees should be considered as that of private citizens.
 

Contact Us

For inquiries about our social media accounts, please contact:
 

Director, Communications and Media Relations
Telephone: 613-992-6962
E-mail: ombudsman-communications@forces.gc.ca
 

For all other inquiries, please see the Contact Us page on our website.
 


 

Thank you for taking the time to read these Terms of Use. We encourage your participation in our discussions and look forward to an active exchange of ideas.

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