Contact Us

If you are a member of the Defence community and you feel you have been treated unfairly, or would like information about how to resolve a problem, the Ombudsman's Office is here to help.

The Office of the Ombudsman serves as an office of last resort. Members of the Defence community must first use existing internal review mechanisms (e.g., the Canadian Forces grievance process, the public service grievance and complaints process, etc.) before the office can initiate a review or begin an investigation. 

Complaints and information:

Toll free at 1-888-828-3626
How to Submit a Complaint

General Inquiries:

613-992-0787

Media Inquiries:

Medial Relations

613-995-2386 

Submit your written questions or comments

Canadian Switched Network Line (CSN):

842-0787

Mailing address:

Office of the Ombudsman
100 Metcalfe Street, 12th Floor
Ottawa, Ontario
K1P 5M1

E-mail:

ombudsman-communications@forces.gc.ca

Please do not send any confidential information by e-mail, as we cannot guarantee privacy at this time.

You may fill out the online complaint form and submit it to us.

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